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Email for placing orders:
Minimum Opening Order:
There is a minimum opening order of $1,500. Please note that on smaller orders shipping charges may constitute a higher than average percentage of total order value.
For re-orders shipping under $250 small parcel (Fedex, UPS, etc.) there will be a $10 processing fee. For re-orders requiring shipment via freight carrier under $500 there will be a $25 processing fee.
If no sales activity within one calendar year, customer must reopen account with $1,500 qualifying opening order.
All orders are shipped under PREPAID conditions (credit card or check). Credit cards are charged at the time of shipment.
Forty West Designs will ship your order via common carrier or ground carton carrier. Any additional charges applied by the delivering carrier for residential deliveries, inside delivery, lift gate, or other accessorial charges will be the responsibility of the buyer. Forty West Designs maintains the right to send secondary invoices for charges determined by the carrier at the time of delivery. If we are aware of the residential status, there is an automatic $150 fee added to the freight charges. This does include any additional fees.All Forty West Designs orders with in-stock goods are shipped on a first come first serve basis within 10 business days with approved payment.
*If special instructions are needed, please provide this information at the time of ordering. Examples of these situations are: inside delivery, delivery appointments, lift-gate required, etc.*
If you have concerns about the timeliness of you order, please email us at [email protected] and make sure to include your order number.
All backorders will ship automatically as product becomes available. We reserve the right to ship items in-stock and not hold items for completion. Any cancellations of backordered goods must be received in writing by fax or email and confirmed by Forty West Designs. Without such acknowledgement, customer assumes all responsibility.
All cancellations must be done by email or fax – no exceptions. If you need to cancel or make changes to your order, please contact us on the same day that you place your order at [email protected] or fax 731-300-0291. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been processed or shipped.
*All California orders with portable lumineers will require a $2 up charge per socket for bulb fees.
Forty West Designs strives to provide our clients with high quality merchandise shipped with carrier approved materials. We understand damages and defects may occur and we apologize for the inconvenience.
Please inspect your merchandise immediately BEFORE SIGNING FOR YOUR SHIPMENT. It is your responsibility to note any damage to cartons on all copies of the freight bill. This must be signed by the driver and the consignee. Forty West Designs is NOT RESPONSIBLE FOR FREIGHT DAMAGE THAT IS NOT NOTED ON THE FREIGHT BILL.
For concealed shipping damage, you must keep the carton and packing material and call the carrier within seven days of delivery to request an inspection. Do not remove merchandise from the premises before inspection made and retain copy of the inspection report.
Please note: Photos are required for damage claim submission. Photos of the damaged item/s and of any noticeable damage to the inner/out packaging or cartons are REQUIRED in order for claims to be processed.
Forty West Designs must authorize all adjustments, deductions or chargebacks.
Online Claims Form: An online claims form is located on our website in the bottom right corner under the customer service section. Please submit this form online to receive a credit or replacement for any damages.
One year warranty on all parts, finishes and electrical issues.
Thank you for your cooperation and continued business!